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| Terms & Conditions |
Disclaimer Policy |
Shipping & Delivery |
Privacy Policy |
Cancellation & Refund Policy |
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Cancellation Policy |
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Middle East Enterprises believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: |
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Middle East Enterprises marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- Middle East Enterprises does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
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| Refund Policy |
| If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a partial refund to a value which is at our own discretion. We have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special offer. To request a refund, simply contact us with your purchase details within ninety (3) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services / Products delivered in full . Refunds may be processed within 21 days period. PLEASE NOTE: REFUND IS NOT POSSIBLE AT ALL FOR PERISHABLE / EATABLE ITEMS. |
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